Return Policy

Last updated:

1. Overview

At Ghipharedhit, we want you to be satisfied with your purchase of DaySpring Energy. This Return Policy outlines the conditions under which you may return a product, request a refund, or exchange your purchase. This policy complies with the New Zealand Consumer Guarantees Act 1993 and applicable consumer protection regulations.

2. Your Statutory Rights

Nothing in this Return Policy is intended to limit or override your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer protection legislation. If a product fails to meet a consumer guarantee, you may be entitled to a remedy (repair, replacement, or refund) regardless of this policy.

3. Eligibility for Returns

You may request a return of DaySpring Energy products under the following conditions:

  • Timeframe: Return requests must be submitted within 30 days from the date you received the product.
  • Condition: The product must be unopened, unused, and in its original packaging with all seals intact.
  • Proof of Purchase: You must provide a valid proof of purchase (order confirmation email or receipt).

3.1 Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Products that have been opened, partially used, or have broken seals.
  • Products that have been damaged due to misuse, negligence, or improper storage by the customer.
  • Products returned after the 30-day return period has expired (unless covered by statutory rights).

4. How to Initiate a Return

To initiate a return, please follow these steps:

  • Step 1: Contact us at request@ghipharedhit.world with your order number, the reason for the return, and your contact details.
  • Step 2: Our customer support team will review your request and respond within 5 business days with return instructions, including the return shipping address.
  • Step 3: Pack the product securely in its original packaging and ship it to the address provided. We recommend using a tracked shipping service.
  • Step 4: Once we receive and inspect the returned product, we will notify you of the status of your return.

5. Refunds

5.1 Approved Returns

If your return is approved, we will process your refund within 14 business days of receiving the returned product. Refunds will be issued to the original payment method used at the time of purchase.

5.2 Refund Amount

The refund amount will include the purchase price of the product. Original shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective product shipped).

5.3 Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product, incorrect shipment, or a failure to meet consumer guarantees under applicable law.

6. Defective or Incorrect Products

If you receive a product that is defective, damaged during shipping, or incorrect, please contact us immediately at request@ghipharedhit.world. In such cases:

  • We will arrange for a replacement or full refund, including any return shipping costs.
  • You may be asked to provide photographic evidence of the defect or damage.
  • We will cover the cost of return shipping for defective or incorrect products.

7. Exchanges

If you wish to exchange a product, please follow the return process described above and place a new order for the desired product. This ensures the fastest processing time.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check with your bank or payment provider, as processing times may vary.
  • Contact your credit card company, as it may take additional time before the refund is officially posted.
  • If you have completed these steps and still have not received your refund, please contact us at request@ghipharedhit.world.

9. Cancellations

If you wish to cancel your order before it has been shipped, please contact us as soon as possible at request@ghipharedhit.world. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once an order has been shipped, the standard return process applies.

10. International Returns

For orders shipped outside of New Zealand, the same return conditions apply. Please note that international return shipping costs are the responsibility of the customer, and any customs duties or taxes paid are non-refundable. For consumers in the European Union, statutory rights under EU consumer protection law apply.

11. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be effective upon posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Return Policy, please contact us:

  • Email: request@ghipharedhit.world
  • Address: 350 Queen Street, Auckland 1010, New Zealand
  • Website: https://ghipharedhit.world